DAVAO CITY - THE annual foreign exchange earnings from Philippines call centers are estimated to reach $7.3 billion. This is almost triple the $2.6 billion projected earnings this year, reports said.
The employment in the call center industry by 2010 is projected to grow by 182 percent from the 179,000 jobs projected for this year. Call center employees are estimated to contribute $162 million worth of income taxes to the government’s coffers in 2006.
In its bid to become the Information, Communication, Technology (ICT) hub of Mindanao; Davao is now able to provide skilled and competent call center agents to Call Centers who wants to locate or put a branch in Davao City or the nearby cities.
Agents are vital components of the call center - it is the life blood of the business. Knowing this, the Joji Ilagan Foundation established the JIB eAcademy as the premier call center and English language school.
Today, the school has 5 branches - General Santos, Butuan, Marawi, Iloilo, Gingoog and Bukidnon. More branches will soon open in Bacolod, Surigao, Iligan and Manila on June.
Just recently, representatives from three of Manila’s biggest call center; Accenture , eTelecare and Sykes were in Davao City to hold job fairs in the search for the call center agent that they require. E-Telacare and Advance Contact Solutions (ACS) are calling center partners of the academy.
There is an existing memorandum of agreement with these two call centers that the academy will provide them access to their graduates. ACS conducts online interviews and testing with all the graduates of JIB and students who pass are immediately given job offers for Manila.
This is all a great help to the people of Davao who may not have the finances to go all the way to Manila to apply.
Joji Bian, chairperson of the Joji Ilagan Foundation, said that there are also a significant number of people who pass the examinations but preferred to stay and work in Davao with local call center, the Six Eleven Global Solutions, among others.
“The city’s promotion and investment efforts should focus in bringing the big call centers in Manila to put up an actual operation here. What is important is that people have jobs wherever it may be. This may even lead to a one percent increase in the gross domestic product of the country,” said Bian, who is also Mindanao representative in the Export Development Council (EDC).
The EDC is currently determining the exact figures in dollar earnings that the business process outsourcing sector. Mindanao has at least 10 call centers operating, distributed in Davao and Cagayan de Oro cities. (Davao Technopreneurship)
1 comment:
More jobs help to alleviate poverty. As long as they are earning, it helps.
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