Saturday, June 12, 2010

NSO client, berated and shouted by civil worker in Zamboanga City

ZAMBOANGA CITY, Philippines (Mindanao Examiner / June 12, 2010) – A senior employee of the Philippines’ National Statistics Office in Zamboanga City has been the subject of criticisms after she shouted at a man trying to get legal documents.

The National Statistics Office is a recognized world-class provider of statistical and civil registration products and services.

The whole scene was recorded on a cell phone and uploaded in the Internet video sharing website and can be accessed on this URL

The unidentified woman was so angry at the man that she started shouting at him and in front of many clients while her microphone was turned on.

Various comments and criticisms were posted on the YouTube channel of Johoranz, who was believed to have uploaded the video on June 11. The video was branded as “NSO Zamboanga Scandal.”

“You can see (in this video) the kind of civil servants we have at the NSO Zamboanga. It was so shameful and almost all people wanting to get legal documents at this government agency were berated and shouted by this woman,” he said on his YouTube channel which can also be access on this URL

“This woman should be fired out from her job because she always shouted at people just asking information from the NSO without any apparent reasons. She is a bad example. She has no respect to the people she is serving and her only job is to release legal documents to those who need them,” he added.

There was no immediate statement from the National Statistics Office about the incident. It was unknown if the Civil Service Commission was aware of the scandal.

The Civil Service Commission is a government that leads in observing and promoting ethical behavior, professionalism, and accountability of civil workers. It ensures competence, productivity, and performance-based security of tenure, strengthening the so-called “Mamamayan Muna, Hindi Mamaya Na Program”.

It is a nationwide client-satisfaction program which attempts to instill courteous and efficient behavior among public servants. It addresses the need for behavioral reforms in the bureaucracy, particularly in the manner by which civil servants deal with the public.

Launched in 1994, the Mamamayan Muna, Hindi Mamaya Na Program is designed to minimize if not totally eradicate discourtesy, arrogance and inefficiency in the public service. It is a crusade spearheaded by the Civil Service Commission to establish a culture in the public service which recognizes the need to serve clients courteously and efficiently at the time they come for assistance and complete the service they need at the earliest time possible with the least burden on the part of the clients. (Mindanao Examiner)

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